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Personalization for First-time Guest Experience
Personalization or hyper personalization are buzz words flooding many current articles. Personalization simply means departure from one-size-fits-all approach to delivering bespoke moments that resonate with each guest. However, one should dismiss the misconception that personalization is exclusively technological. It is no doubt a human concept where technology and automation can be enablers for hotels to tailor interactions to guests online.

The New Era of Hospitality Metrics for General Managers
Performance measurement is a must for any organization but tracking the right metrics matters. It seems that the old metrics used by the hotels are being replaced by new generation of hospitality metrics due to the influence of technology. Mews report (Jan, 2025) suggests thought provoking new metrics for the hotels to track.